CUSTOMER JOURNEY MAPPING | CUSTOMER EXPERIENCE | SERVICE EXCELLENCE
  • Foundation of Delivering Excellent Customer Service
  • Understanding Customer Behavior
  • Metrics in Service Excellence
  • Managing Customer Complaints
  • The Service Chain
  • Creating the Buzz in Customer Service
DEVELOP AND APPLY CRITICAL SKILLS OF AN EXCELLENT SERVICE PROVIDER
The Customer Experience is the ultimate test for a business specially for organizations that work with people. All the critical interaction between customers and front liners create the overall impression of the company and spells a lot of difference for the business. Delivering Excellent Customer Service Workshop will help customer service professionals find fulfillment and a greater sense of value and commitment as they connect their company’s business objectives with the customers’ satisfaction. These experiences make a positive impression in the minds of current and potential customers, as well as the professionals who showcase them.

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